Refund Policy
Last updated: July 18, 2026
Full refund
- Cancellation before a driver is assigned.
- Delivery cancelled by SwiftDrop or the driver.
- Parcel confirmed lost after investigation (up to declared value — see Terms §7).
Partial refund
- Delivery significantly delayed beyond the promised service tier.
- Damaged parcel with photo evidence submitted within 24 hours of delivery.
No refund
- Cancellation after pickup.
- Incorrect receiver address supplied by the sender.
- Receiver unavailable to accept and no reschedule requested.
- Prohibited items (see Terms §4).
How to request a refund
Open the delivery in your history and tap Request refund, or email support@swiftdrop.example with your tracking number and reason. We respond within 3 business days and issue approved refunds to your original payment method within 7 business days.