Privacy Policy
Last updated: July 18, 2026
1. What we collect
- Account data: name, email, phone, role (customer/driver).
- Delivery data: pickup and dropoff addresses, receiver name/phone, parcel description, photos, OTP.
- Driver data: vehicle info, licence details, approval status, live location during active deliveries.
- Payment data: handled by our payment processor; we store only transaction references.
- Technical data: device, IP, and usage logs for security and reliability.
2. How we use it
To operate the platform, match drivers to deliveries, calculate pricing, send notifications, prevent fraud, and comply with legal obligations.
3. Sharing
We share the minimum data necessary with: the assigned driver (pickup/dropoff, receiver contact), the receiver (tracking link, driver first name), payment processors, and law enforcement when legally required.
4. Location data
Driver location is shared with the customer only while a delivery is active, and stops when the delivery is completed or cancelled.
5. Storage & security
Data is stored on managed cloud infrastructure with encryption in transit and at rest. Access is restricted by role-based rules. Parcel and proof-of-delivery photos are held in a private bucket accessible only via signed URLs.
6. Retention
We keep delivery records for 24 months for dispute resolution and legal compliance, then delete or anonymise them.
7. Your rights
You may access, correct, or delete your personal data by emailing privacy@swiftdrop.example. We respond within 30 days.
8. Cookies
We use essential cookies for authentication and session management. We do not use advertising cookies.
9. Contact
Privacy questions: privacy@swiftdrop.example.